Shipping & Returns
Shipping Policy
Standard delivery is £4.99. Please allow 2-3 working days (excluding weekends & bank holidays) to process orders. All orders are sent via DPD direct to your address or chosen DPD collection point. Delivery cost is based on up to three items, please contact us for larger orders.
For international shipping please contact us for prices.
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Return & Exchange Policy
We hope that you love your dubber@heart products. However, if you’ve changed your mind you can return the items within 14 days of receipt for a full refund or exchange, providing that you contact us within 7 days of receiving your order. The returned goods must be received by us in an unused, undamaged and saleable condition.
Please contact info@dubberatheart.co.uk for our returns address and to let us know to expect your return.
The returned goods must be in the same condition as when you received them. Please ensure fragile items are wrapped carefully before returning to ensure they reach us in one piece. Please also include your order number and name with the returned item(s) as this will help us to track down your order details quickly.
When returning any item(s) we recommend recorded post and retaining proof of postage. We do not accept responsibility for items which are lost in transit, nor do we cover the costs of returning goods.
Returns and exchanges can take up to 5 working days to process once we receive the item(s) and refunds can typically take a further 3-5 working days to reach your account. Refunds will be issued to the payment method used when the order was placed.